Terms of service

Last Updated: June 26, 2026

1. Overview

Welcome to The James Street Wardrobe.

Throughout these Terms of Service, the terms "we," "our," and "us" refer to The James Street Wardrobe. We operate this website and online boutique to provide customers with access to our collections, products, services, and content through a secure e-commerce experience powered by Shopify.

By visiting our website, creating an account, or purchasing a product, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Cancellation Policy, and any additional policies published on our website.

If you do not agree with these Terms, please discontinue use of our website and services.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or the legal age of majority in your country.

  • The information you provide is accurate and complete.

  • You have the legal authority to place orders using the selected payment method.

  • You will use our website only for lawful purposes.

We reserve the right to refuse service or terminate accounts that violate these Terms.

3. Customer Accounts

You may create an account to simplify future purchases.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • All activities performed through your account.

  • Keeping your personal information accurate and up to date.

We may suspend or terminate accounts that are used fraudulently or in violation of these Terms.

4. Products & Availability

We strive to present our products as accurately as possible.

However:

  • Colours may vary depending on your screen or device settings.

  • Measurements may vary slightly due to manufacturing processes.

  • Product descriptions, images, pricing, and availability may be updated without prior notice.

We reserve the right to discontinue products or limit purchase quantities at our discretion.

5. Orders

Submitting an order constitutes an offer to purchase our products.

Orders become binding only after payment has been successfully authorised and you receive an order confirmation email.

We reserve the right to:

  • Decline any order

  • Cancel suspected fraudulent transactions

  • Limit quantities purchased

  • Request additional verification before processing

If an order cannot be fulfilled, any payment received will be refunded to the original payment method.

6. Pricing & Payments

All prices displayed on our website are listed in Australian Dollars (AUD $) and include GST where applicable under Australian law, unless otherwise stated.

Prices, promotions, and product availability are subject to change without prior notice.

We accept secure payments through trusted payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Afterpay (where available)

  • Zip Pay (where available)

All payments are processed through secure, encrypted payment gateways operated by Shopify or its authorised payment partners. The James Street Wardrobe does not store or have direct access to your complete payment card information.

By placing an order, you confirm that you are authorised to use the selected payment method and that all billing information provided is accurate, complete, and up to date.

Orders will be processed only after successful payment authorisation.

Any applicable shipping charges, taxes, or duties will be clearly displayed during checkout before payment is finalised.

7. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Once an order has been transferred to the shipping carrier, responsibility for transportation rests with the carrier.

The James Street Wardrobe is not liable for delays resulting from:

  • Carrier disruptions

  • Weather conditions

  • Public holidays

  • Customs inspections (for international orders)

  • Events beyond our reasonable control

Customers are responsible for providing accurate shipping information.

Additional shipping policies are available on our Shipping Information page.

8. Returns & Refunds

Returns are governed by our Return & Cancellation Policy.

Items must satisfy the published eligibility requirements before a refund or exchange can be approved.

We reserve the right to refuse returns that:

  • Show signs of wear

  • Are returned outside the return window

  • Are missing original packaging or tags

  • Do not comply with our published return conditions

Approved refunds will be issued to the original payment method.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product photography

  • Text

  • Graphics

  • Designs

  • Icons

  • Videos

  • Brand elements

  • Website layout

is the exclusive property of The James Street Wardrobe or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

10. User Reviews & Content

Customers may submit reviews, comments, photographs, or other content.

By submitting content, you grant The James Street Wardrobe a worldwide, non-exclusive, royalty-free licence to display, reproduce, edit, publish, and use such content for marketing and operational purposes.

We reserve the right to remove content that is:

  • False

  • Offensive

  • Misleading

  • Infringing upon third-party rights

  • Illegal or harmful

11. Third-Party Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by The James Street Wardrobe.

We are not responsible for the content, privacy practices, availability, or terms of use of any third-party websites.

12. Shopify Platform

The James Street Wardrobe is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

While Shopify powers our store and securely processes certain information necessary for transactions, all purchases made through this website are entered into directly with The James Street Wardrobe.

Questions relating to products, orders, returns, or customer service should be directed to our Concierge Team.

13. Customer Reviews & Feedback

By submitting reviews, comments, photographs, testimonials, or other content through our website or social media channels, you grant The James Street Wardrobe a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, edit, and display such content for marketing and business purposes.

You confirm that:

  • The content is your own.

  • The information provided is accurate.

  • Your submission does not infringe upon the rights of any third party.

We reserve the right to remove any content that is misleading, offensive, unlawful, or otherwise inappropriate.

14. Prohibited Uses

You agree not to use this website or its services:

  • For any unlawful purpose;

  • To violate applicable laws or regulations;

  • To infringe upon the intellectual property rights of The James Street Wardrobe or any third party;

  • To transmit malicious software, viruses, or harmful code;

  • To interfere with the security or functionality of the website;

  • To collect personal information belonging to other users without authorisation;

  • To engage in fraudulent activity or misuse payment methods;

  • To scrape, reproduce, or commercially exploit website content without prior written consent.

Violation of these Terms may result in immediate suspension or termination of access.

15. Disclaimer

Our website and all products and services are provided on an "as available" and "as is" basis.

While we strive to ensure the accuracy of all information, we do not guarantee that:

  • The website will always operate uninterrupted or error-free.

  • Product descriptions, images, or pricing are completely free from inaccuracies.

  • The website will be compatible with every device or browser.

To the fullest extent permitted by law, The James Street Wardrobe disclaims all warranties, whether express or implied.

16. Limitation of Liability

To the maximum extent permitted by law, The James Street Wardrobe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website or the purchase of any products.

Our total liability shall never exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits any statutory rights provided under Australian Consumer Law.

17. Indemnification

You agree to indemnify and hold harmless The James Street Wardrobe, its owners, employees, partners, service providers, and affiliates from any claims, losses, liabilities, damages, or expenses arising from:

  • Your breach of these Terms;

  • Your misuse of the website;

  • Your violation of applicable laws or third-party rights.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Information, and Return & Cancellation Policy, constitute the entire agreement between The James Street Wardrobe and the customer regarding the use of this website and our services.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Queensland and the Commonwealth of Australia.

Any dispute arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia, unless otherwise required under Australian Consumer Law.

21. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates become effective immediately upon publication on this page.

Continued use of our website constitutes acceptance of the revised Terms.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

The James Street Wardrobe

📧 concierge@thejamesstreetwardrobe.com

📍 46 James Street
Fortitude Valley QLD 4006
Australia