Privacy policy

Last Updated: June 26, 2026

At The James Street Wardrobe ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

The James Street Wardrobe is an Australian online fashion boutique offering thoughtfully curated women's clothing inspired by Brisbane's iconic James Street and effortless Australian style.

For any questions regarding this Privacy Policy, please contact us:

Email: concierge@thejamesstreetwardrobe.com

Address:
The James Street Wardrobe
46 James Street
Fortitude Valley QLD 4006
Australia

2. INFORMATION WE COLLECT

Personal Information

When you use our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information

Payments are processed securely through our trusted payment providers. We do not store complete credit or debit card information on our servers.

Order Information

We may collect information regarding:

  • Products viewed

  • Products purchased

  • Shopping cart activity

  • Order history

  • Returns and exchanges

Device & Website Information

We automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Pages visited

  • Time spent on our website

3. HOW WE COLLECT INFORMATION

We collect information:

  • When you create an account

  • When you place an order

  • When you subscribe to our newsletter

  • When you contact our Concierge Team

  • Through cookies and similar technologies

  • Through Shopify and trusted third-party service providers

4. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Process and deliver orders

  • Provide concierge customer support

  • Process payments and refunds

  • Send order confirmations and shipping updates

  • Improve our website and shopping experience

  • Detect fraud and unauthorized activity

  • Respond to customer enquiries

  • Comply with legal obligations

If you subscribe to our newsletter, we may also send:

  • New collection announcements

  • Exclusive promotions

  • Style inspiration

  • Product recommendations

  • Brand news and seasonal updates

You may unsubscribe at any time.

5. COOKIES

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Analyse website traffic

  • Improve website performance

  • Personalise your shopping experience

You may disable cookies through your browser settings, although certain features of the website may no longer function correctly.

6. SHOPIFY SERVICES

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

When you interact with our website, certain information may be processed by Shopify to facilitate payments, order fulfilment, fraud prevention, analytics, and overall platform functionality.

For additional information regarding Shopify's privacy practices, please refer to Shopify's official Privacy Policy.

7. PAYMENT PROCESSING

Payments are securely processed through trusted payment providers including:

  • Shopify Payments

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Klarna (where available)

We do not store complete payment card details.

8. MARKETING COMMUNICATIONS

If you choose to receive marketing communications, we may send:

  • New collection announcements

  • Exclusive promotions

  • Style inspiration

  • Product recommendations

  • The James Street Wardrobe news and updates

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

9. INFORMATION SHARING

We do not sell your personal information.

We may share information only with trusted third parties necessary to operate our business, including:

  • Payment processors

  • Shipping partners

  • Customer support providers

  • Marketing platforms

  • Analytics providers

  • Technology service providers

These partners process information solely for the purpose of providing services on our behalf.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards to ensure your personal information remains protected in accordance with relevant privacy legislation.

11. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Maintain customer accounts

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our policies

When information is no longer required, it is securely deleted or anonymised.

12. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Restrict processing

  • Object to marketing communications

  • Request a copy of your personal information

To exercise any of these rights, please contact:

concierge@thejamesstreetwardrobe.com

13. DATA SECURITY

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

14. CHILDREN'S PRIVACY

Our website and services are intended for individuals who have reached the legal age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will promptly delete such information.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites and encourage you to review their respective privacy policies before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the revised Last Updated date.

Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

17. CONTACT US

If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us:

The James Street Wardrobe

Email: concierge@thejamesstreetwardrobe.com

Address:
46 James Street
Fortitude Valley QLD 4006
Australia