Refund policy

At The James Street Wardrobe, we're committed to providing a seamless shopping experience from the moment you place your order to the day it arrives. Please review our Return & Cancellation Policy before making a purchase. By completing your order, you agree to the terms outlined below.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may be cancelled free of charge within 12 hours of purchase, provided they have not yet been processed or prepared for shipment.

To request a cancellation, please contact us at:

concierge@thejamesstreetwardrobe.com

Please include:

  • Your order number

  • Your cancellation request

Please Note:
Once your order has entered our fulfilment process or has been dispatched, cancellations can no longer be accommodated.

Returns

Return Window

You may request a return within 30 days of receiving your order.

Unfortunately, returns requested after this period cannot be accepted.

Return Eligibility

To qualify for a return, items must:

  • Be unworn and unused

  • Be in their original condition

  • Include all original tags and packaging

  • Show no signs of wear, washing, perfume, or damage

For hygiene reasons, intimate apparel, shapewear, tights, swimwear, and personal care products cannot be returned unless they arrive damaged or incorrect.

How to Request a Return

To initiate a return, please email:

concierge@thejamesstreetwardrobe.com

Please include:

  • Your order number

  • Reason for return

  • Photographs (if the item is damaged, defective, or incorrect)

  • Your contact information

Once your request has been approved, we'll provide detailed return instructions along with the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • You received the incorrect item

  • Your item arrived damaged

  • Your item is defective due to our error

We recommend using a tracked shipping service, as The James Street Wardrobe cannot be responsible for returns lost in transit.

Shipping Responsibility

Returned parcels remain the responsibility of the customer until they have been delivered to our return facility.

We are unable to accept responsibility for:

  • Lost return shipments

  • Delayed deliveries

  • Customs-related delays (where applicable)

A valid tracking number is required for all returns.

Refunds

Once your return has been received and inspected, you'll receive an email confirming the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

If your refund has not appeared after this period, we recommend contacting your bank or card issuer before reaching out to our Concierge Team.

Customer Returns

If a return is requested due to:

  • Incorrect size selection

  • Change of mind

  • Personal preference

  • Incorrect colour or style selection

Return shipping costs remain the responsibility of the customer.

If We Made a Mistake

If you receive an incorrect, damaged, or defective item, we will gladly:

  • Cover the return shipping costs

  • Provide a replacement (subject to availability), or

  • Issue a full refund at no additional cost.

Our Commitment

At The James Street Wardrobe, we believe shopping should be simple, transparent, and worry-free.

✓ No restocking fees
✓ No hidden administrative charges
✓ No unexpected refund deductions
✓ Dedicated Concierge support from your first order to your final delivery